Tara Lee Delivery Terms & Conditions
1. Payment Options
TaraLee.co.uk accepts all major credit and debit cards. Please note that goods will only be dispatched once payment has been cleared. Your credit card company will convert orders placed with taralee.co.uk from UK Pounds Sterling into your local currency when they process the transaction. Please remember that exchange rates vary all the time.
2. Our Guarantee
If you are not satisfied with your purchase you may request a refund or exchange (excluding bespoke/made to measure garments), provided the Returns Instructions (contained in the parcel) are followed.
3. Delivery Times & Methods
TaraLee.co.uk will normally despatch goods (UK & Northern Ireland) within 15 WORKING DAYS of receipt of order. If goods are in stock your order will be dispatched within 5 WORKING DAYS. Please allow up-to 20 working days for overseas deliveries. In the event of a delay the customer will be notified.
4. Delivery Charges
A delivery charge will be added as a separate item at the time of placing the order. We at taralee.co.uk send all our goods UK Special Delivery or Swift Dispatch Overnight, this is as much for our peace of mind as yours.
UK and Northern Ireland £6.50 Swift Dispatch or Special Delivery Next Day. (If item is in stock and order is taken before 3pm GMT.)
If the item is not in stock manufacture takes 12-15 working days, orders taken after 3pm are not processed till the following day. UK Deliveries Only.
We send all UK & Ireland orders special delivery so your goods are fully insured and traceable.
We will e-mail you the code for tracking your order, if you require it.
UK/Northern Ireland: 3 - 7 Days £6.50
Republic Of Ireland: 3 - 7 Days £8.50
EEC Countries: 3 - 7 Days £8.50
USA Standard Post: 5 - 10 Days £12.00
Rest Of The World: 5 - 10 Days £12.00
All goods are securely packaged and shipments are insured.
5 Made To Measure
Made to measure/bespoke garments are non-refundable. Please be aware that made to measure/bespoke deliveries take up to 20 days. We at Tara Lee reserve the right to change or withdraw any design, fabric, trimmings or product without prior notice.
6 Return or exchange an item
If you are not completely satisfied with your purchase, you can return the goods for a refund at any time up to 14 days from date of delivery, PROVIDED IT IS IN IT'S ORIGINAL CONDITION, HAS NOT BEEN WORN, WASHED OR ALTERED AND IS IN OUR ORIGINAL PACKAGING, FREE FORM ODOURS AND HAS OUR TAGS ATTACHED. To do this you must contact us either by e-mail or phone as returned goods will not be accepted unless authorised by us. We will only then issue a full refund, or exchange the item for a different size/colour if preferred. This does not affect your statutory rights as a consumer. The goods must be returned to our trading address, and you may have to pay the shipping costs. We prefer items to be returned via Royal Mail Signed For or Special Delivery as we cannot take responsibility for lost items in transit. Please note garments returned after 14 days will not be refunded.
7 Cancelling your order
If you would like to cancel your order please contact our Customer Services Department by returning your acknowledgement e-mail to us stating your intention to cancel your order within 5 working days from the day on which you place the order. At taralee.co.uk always makes a great effort to process orders immediately it may not always be possible to stop an order being dispatched in time. In this instance please return the order following the Returns Instructions that are contained in the parcel. Where your order is returned to us within 14 days of your delivery date, you must also notify us by phone or by e-mail of your wish to cancel your order within this period, the cost of your order will be reimbursed in full. If you cancel, you must return goods at your own cost, and protect them against damage. If you fail to take reasonable care of the goods before they are returned to us and this results in damage or deterioration of the goods you will be charged for the reduction in value. This includes damage incurred while trying garments on, any smoke or perfume odours. This does not affect your statutory rights as a consumer.
Copyright
TaraLee.co.uk All rights, including copyright, in the content of these www.taralee.co.uk web pages are owned or controlled for these purposes by taralee.co.uk. In accessing TaraLee.co.uk web pages you agree that you may only download the content for your own personal non-commercial use. You are not permitted to copy, download, store (in any medium), adapt or change in any way the content of these taralee.co.uk web pages for any other purpose whatsoever without the prior written permission of www.taralee.co.uk. Copyright © 2010 TaraLee.co.uk. All Rights Reserved.
Your Privacy
Your identity is valuable, to you and to us at TaraLee.co.uk Information about you, be it personal details or financial data, needs protection. In order to guarantee your privacy we can assure you that: - We will never pass your financial details to a third party. - We will never pass your personal data to a third party. - We will never exploit your personal details in any manner. - We are so committed to your privacy that by registering with TaraLee.co.uk it is possible to purchase goods on the Internet completely anonymously.
Sales within the UK & European Union (EU)
Children's clothes are exempt from 'Value Added Tax' (VAT) at the standard rate (currently 17.5%). For all orders despached to addresses within the EU, VAT at 17.5%, will be added as required, even if you order from outside the EU.
Sales outside the UK & European Union (EU)
No taxes will be added to your order by Tara Lee UK. You may be liable to pay tax or duties on delivery but this will depend upon your country's tax lawes. The courier may ask for these payments on behalf of your national or regional authorities, on or before delivery. Tara Lee UK has NO control over these charges. For further information regarding import duties or taxes, please consult your regional/national authority. Changes To These Terms, we at Tara Lee reserve the right to change our terms and conditions at any time, please do not assume that the same terms will apply to any future orders.
Tara Lee UK Ltd
Tara Lee House
125A Oakdale Rd
Wallasey, Wirral
United Kingdom
CH44 7HS
Company Number: 5142781
VAT Number: 876 6165 80
